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Enter content, process with one click
1Introduction
Customer Service Reply Generator: Input user reviews or feedback, and AI automatically generates appropriate, professional reply scripts. Supports scenario classification for logistics, quality, service, after-sales, etc., and adapts to mainstream platforms such as Taobao, JD, Pinduoduo, Meituan, and Dianping. Generates multiple tone versions at once for selection, and provides a 3-day follow-up template to help merchants efficiently handle negative reviews and improve store ratings. PRO members can also batch process multiple reviews and export CSV with one click.
2How to Use
Select Issue Type
First choose the issue type: logistics, quality, service, after-sales, or other, to help AI accurately understand the feedback scenario.
Fill in Specific Details
Describe the specific situation of the user's feedback in the input box. The more detailed the description, the more accurate the generated reply.
Choose Platform and Tone
Select the target platform, reply attitude, and reply length as needed to generate scripts that better match the platform style and scenario.
Generate and Apply
Click generate to get reply versions, copy them directly to the e-commerce backend for use; PRO members can batch generate and export CSV.
3FAQ
What scenarios is this tool suitable for?
It is suitable for merchants on platforms like Taobao, JD, Pinduoduo, Meituan, and Dianping to handle negative reviews, complaints, and inquiry replies, and also for customer service teams' daily script creation.
What is the difference between the free version and the PRO version?
The free version can generate basic replies (first version script) daily; PRO members can unlock 3 tone versions, a 3-day follow-up template, batch processing, and CSV export, with unlimited usage.
Can the generated replies be used directly?
Yes. The replies are organized according to customer service norms (first empathize, then explain the reason, then provide a solution). They can be copied to the platform backend for use, or fine-tuned as needed.
What formats are supported for batch processing?
In the batch input box, paste one review per line. AI will generate replies one by one and present them in a table, supporting one-click export to CSV file for easy archiving.
Why is the generated content sometimes not accurate enough?
Please describe the specific feedback details as comprehensively as possible (such as issue details and order stage), and correctly select the issue type and platform, so that the AI-generated reply will be more targeted.
